Technical & Support Services – Website Maintenance

Technical &
‍Support Services.

Keeping your digital presence secure, updated, and always performing at its best.

Website

Strategy.

We handle the ongoing care your website needs, from updates and edits to maintenance, security, and performance. Our team keeps your site fast, reliable, and running smoothly, so you can focus on your business with confidence.

Ongoing Website Maintenance*

Your website deserves more than a “set and forget” approach. We take care of the ongoing upkeep that keeps everything running smoothly, secure and fast (and yes we can also work in tangent with your I.T provider). From software updates and security patches to backups and health checks. Every month, we ensure your site stays stable, compatible, and performing as it should. Enquire about Website Care Plans.

Security & Performance Optimisation*

A secure and fast-loading site doesn’t just build trust, it also improves search visibility and user experience. We monitor your website’s performance, protect it from vulnerabilities, and fine-tune its speed and reliability so it feels seamless for every visitor, every time.

On-Demand Support

Need something updated, fixed, or adjusted? Our responsive support ensures changes happen quickly and without stress. Whether it’s content tweaks, page additions, or technical troubleshooting, we’re here to keep your digital presence evolving as your business grows. Depending on your website maintenance plans you are allocated x service hours per month.

Insights & Reporting

We believe in transparency. Regular reports help you understand how your site is performing, from uptime and traffic to technical health and optimisation insights. It’s an easy, data-backed way to stay confident your website is doing its job, behind the scenes and in front of clients.

*Important Security Disclaimer
While we take every precaution to maintain the security and performance of your website - including regular updates, backups, and monitoring - no system connected to the internet can ever be 100% guaranteed against unauthorised access, data breaches, or malicious activity. Designsy will take all reasonable steps to protect all websites, but we cannot be held responsible for security incidents, hacks, malicious activies or for issues arising from third-party platforms, hosting providers, or user actions and/or errors.

(How we work)

(02)

Process

Keeping your assets performing at their best.

Enquire & Choose a Plan That Suits Your Needs

Start by selecting a maintenance or support plan that suits your website and business needs. Unsure which is right? Send us an enquiry and we’ll help you identify the level of support that gives you peace of mind.

Setup & Initial Health Check

Once onboard, we perform a full audit of your website’s current state - checking performance, security, backups, and plugin versions (if Wordpress). This ensures we understand what’s working, what needs attention, and where we can optimise from day one. If we have built your website, this step can be skipped.

Ongoing Maintenance & Support

We take care of regular updates, backups, security monitoring, and performance optimisations. You’ll also have access to on-demand support for edits, troubleshooting, and content updates, keeping your site running smoothly without you needing to lift a finger.

Reporting & Recommendations

We provide regular reports outlining your website’s health, security status, and performance insights. Any recommended improvements or upgrades are highlighted, so you’re always in the loop and confident your site is performing at its best.